Practice Information

Clinic Address:
Belmont House
Gloucester Road
Patchway
Bristol
BS34 5BQ

0117 3770518

Our purpose built facility offers a spacious waiting room, three generous treatment rooms and a disabled W/C with full baby changing facilities, all on the ground floor level.

We are located in a detached property on the southbound carriageway of the A38/Gloucester Road between Aztec West and Filton. Ample off street parking is available, accessible via Redfield Road, located approximately 50 yards past the Esso and Toyota garage.

Please note that this is a private car park and we do not accept any responsibility for loss or damage caused to any vehicle or its contents whilst parked on the premises.

Charges

Osteopathy:
Babies & Toddlers (0-2 years) £35
Children (3 years & above) £40
Adults £40

Massage Therapy:
60 minutes £40
30 minutes £25

Pilates:
One to One (60 minute duration) £40

KG Hypnobirthing:
Contact us for more information

Chiropody/Podiatry:
Coming soon to Belmont House Osteopaths

 Treatment is available on a private, fee paying basis. Payment is required at the end of each treatment session. We accept cash, cheque or debit/credit card. Please note there is a fee for credit card payment.

Please give at least 24 hours notice if you do not intend to keep an appointment. If a receptionist is not available to take your call, please leave a message on the 24 hour answering service. The FULL treatment fee is payable if you do not give 24 hours notice of cancellation.

Our Osteopaths are registered with all major private healthcare providers including BUPA, AXA PPP, CIGNA, AVIVA and WPA. We will require your policy number, name and authorisation or claim reference.

Please note that most insurance providers request referral from your GP prior to commencement of treatment. Please contact your healthcare provider for more information.

 

Policies

Cancellation Policy

Please give at least 24 hours’ notice if you do not intend to keep an appointment. If a receptionist is not available to take your call, please leave a message on the 24 hour answering service. The FULL treatment fee is payable if you do not give adequate notice of cancellation.

 

Chaperone Policy

Patients are welcome to be accompanied by a friend or relative during treatment sessions. If you require a chaperone to be provided by the practice, please advise us when booking your appointment so that a convenient appointment may be arranged.

Individuals under the age of 18 are required to be accompanied by a parent or legal guardian at all times.

 

Complaints Policy & Procedure

If you have a complaint or concern about the level of care you have received from an osteopath or any member of staff, please let us know.

We follow the complaints guidance set out by the Institute of Osteopathy (www.osteopathy.org);

Our promise to you is that we shall:

• Treat your complaint seriously

• Work to resolve your complaint promptly and in confidence

• Learn lessons and use them to review and where appropriate improve our service.

Make your complaint to the receptionist or practice principal (Nina Leadbeater) either in person, by phone, email (info@bristolosteopaths.co.uk) or by letter. If you telephone us or speak to us in person, the complaint will be logged and whoever takes your call will attempt to resolve the issue for you. If you are not satisfied, we will tell you when it is likely that the principal/practice manager will be free to ring you to discuss the matter or invite you to come to the practice to do so.

We will investigate your complaint during the following few days and will aim to:-

• Find out what happened and what went wrong

• Make sure you receive an explanation and apology if this is appropriate

• Deal with your complaint and reach an amicable solution

• Identify what we can do as a practice to ensure that this problem does not arise again.

Institute of Osteopathy Complaints Resolution Service

If you do not feel that your complaint has been resolved to your satisfaction, you can talk to an independent source about it by ringing the Institute of Osteopathy on 01582 488455, or email enquiries@osteopathy.org

 

A full copy of our Complaints Procedure is available to view in the practice reception or you can contact us on 0117 3770518 to request a copy.